Home Visits

If you require a visit, please provide as much notice as possible.  We plan the day first thing as efficiently as possible for equine, farm stock and small animals visits - giving priory to urgent cases.

Appointments

Consultations are by appointment and please telephone in advance to book a convenient appointment at any of the surgeries. We keep some appointments back for the day to provide for unexpected and urgent situations. We will always see your pet as quickly as possible for genuine emergencies.

Emergency Service

We provide our own in-house 24 hour emergency service covered by our own vets, with access to your pet’s history records. Many other practices operate a shared cover between them or outsource their emergency service.

In emergencies it is usually better to bring your pet to our Hospital in Christchurch as calling in at your home could waste valuable time if we need to transfer the animal to the hospital for immediate treatment or nursing. Always ring the emergency number first before turning up at the hospital as this gives the vet time to get there.

Puppy Parties/Nurses Clinics

We hold lunchtime parties to socialise puppies from 1st vaccination to 12 weeks. Owners will receive advice on diet, house training, general animal care, vaccinations, behaviour, neutering, fleas and wormers, dental care. Free packs of food samples and discount vouchers against vaccines are available. Nurses’ clinics provide general advice and information: tackling obesity by promoting weight loss programmes; instructing on dental care and hygiene to maintain clean and healthy teeth and gums for their pets; advising on mobility problems and arthritis.

Royal Canin Food

We endorse Royal Canin for the lifestage foods and veterinary prescription foods for cats and dogs due to their emphasis on preventative healthcare. RC offers a 100% money back guarantee should your pet not like the food but free samples are available upon request.

Prescriptions

With 24 hours notice, we can provide you with repeat prescriptions at any of our branches.  Your animal must have been seen by us within the last 6 months in order for us to comply with the legislation laid down by our governing body, the RCVS.

Pet Foods and Accessories

We like to be involved with your animals when they are not ill and so we offer a selected range of pet foods and accessories such as collars and leads, shampoos and hygiene products, vitamins, chews and dental care products. We stock a full range of pet food. With next day delivery for most non standard orders.

Wildlife and Strays

If you have stray cats hanging around your area do not feed them, the chances are they have a home already.  If a cat is injured or obviously ill, please feel free to bring it to our Christchurch Hospital for examination, however if it appears healthy, we are not allowed to 'board' the animal as we will be unaware of the clinical history of the stray and would not want to compromise the health of our hospitalised patients.  If it appears healthy please call the Cats Protection League (01202 680323) or the RSPCA (0300 1234 999).

If you find young wildlife, the best advice is to leave it where it is as it is probably being cared for by its parents.  Only handle wildlife to bring it to the hospital if it is obviously ill or injured.  There is one exception being very small, young hedgehogs.  These need to be brought in to us if found wandering in November or December as they will be too small to hibernate and so will not live through the winter.

24 Hour Emergency Service